UK & International Delivery
Spend just £40 to qualify for free tracked UK delivery. Next Day option also available.
Orders are fulfilled Monday-Friday (exc. bank holidays). Order by 2pm for same day fulfilment.
We use a letterbox size box wherever possible for your convenience.
Festive period opening times and deliveries
We will only be closed on public holidays and weekends. Deliveries will not be made on Public Holidays.
If you need your order quickly, we strongly recommend choosing Special Delivery (Next Day). Delivery companies are not as reliable as usual during this period. For pre-Xmas delivery we recommend ordering by 2pm on the 20th.
19/12/24, 2pm - last posting date for STANDARD DELIVERY (Royal Mail Tracked 48)
20/12/24, 2pm - last posting date for PRIORITY DELIVERY (Royal Mail Tracked 24)
21/12/24 - No fulfilment (weekend)
22/12/24 - No fulfilment (weekend)
23/12/24, 2pm - Ultimate last posting date for Xmas delivery. SPECIAL DELIVERY (Next Day).
24/12/24 - Orders fulfilled up until 2pm. Parcels will be delivered on 27th at the earliest, probably later unless Special Delivery.
25/12/24 - No fulfilment (holiday)
26/12/24 - No fulfilment (holiday)
27/12/24 - Orders fulfilled up until 2pm
28/12/24 - No fulfilment (weekend)
29/12/24 - No fulfilment (weekend)
30/12/24 - Orders fulfilled up until 2pm
31/12/24 - Orders fulfilled up until 2pm
01/01/25 - No fulfilment (holiday)
02/01/25 - Open as usual from this date
Fast, flexible, affordable and very reliable delivery with Royal Mail Tracked
- Monday-Sunday (Sunday in major cities & towns).
- Tracked to delivery point with photo confirmation.
- Receive predicted day/time of delivery by SMS/email.
- In-flight delivery options (change date/location in the Royal Mail App).
- Set a Safeplace using the Royal Mail App.
STANDARD DELIVERY
Royal Mail Tracked
2 to 4 days (90% 2 days)
FREE - for orders over £40
£2.99 - orders under £40
PRIORITY DELIVERY
Royal Mail Tracked 24
1 to 2 days (95% 1 day)
Order by 2pm Mon-Fri
Delivered Mon-Sun
£3.99
NEXT DAY BY 1PM*
Special Delivery (Signed-For), Royal Mail
Order by 2pm Mon-Fri
£6.99 or FREE if you spend over £120
- Tracked & signature required
- Delivery by 1pm Mon-Sat
* Most of UK covered, see exceptions
- Orders are shipped Monday-Friday (exc. bank holidays)
- Order by 2pm for same day fulfilment.
- Parcels are delivered by your local postal service (tracked)
- Customs charges and taxes are not included in our prices.
Ireland
Tracked International post (delivered by An Post)
3-5 working days
£7.95
Customs duties/taxes from UK to Ireland: https://www.citizensinformation.ie/en/consumer/shopping/buying_online_from_uk_after_brexit.html
Europe
Tracked International Postal Service
3-6 working days
£9.95
Rest of the world
Tracked International Postal Service
5-8 working days
£14.95
Unfortunately we can't ship to the USA or Canada.
Customs - Shipments sent outside of the UK may incur customs duties/taxes which are the responsibility of the recipient and we cannot be held liable for any unfortunate delays at Customs. (This includes shipments to the EU).
You can track your delivery here.
If you have any problems with a delivery please contact us and we will do our very best to resolve it (99% of deliveries arrive on time!).
Letterbox fitting packaging
is used whenever possible
Eco-packaging
Plastic-free & recycleable or reusable
Delivery FAQ
Monday to Friday orders received by 2pm will normally be processed the same day (on very rare occasions it could be the following working day, except for Special Delivery orders which will always be shipped same day if received by 2pm).
Orders received over the weekend will be posted on the Monday, with no distribution on Public Holidays. Saturday delivery is included in the UK and some other countries.
Where possible we will use a box that fits through most letterboxes to achieve a first time delivery.
If you order a few clothing items this is most likely. If you order toys it's unlikely unless they are small/flat ones, and if you order a blanket it won't be possible.
In the UK we use Royal Mail because they are very reliable and affordable, and their Tracked service offers many features:
- They deliver Monday-Saturday (Sunday in most major cities and towns).
- Tracked to delivery point and photo confirmation.
- Receive predicted day and estimated time of delivery by SMS and/or email
- In-flight delivery options (change date/location in the Royal Mail App).
- Set a Safeplace using the Royal Mail App.
- Greenest delivery company in the UK (per parcel).
Special Delivery is by Royal Mail (tracked and signed for).
Standard international delivery is by Royal Mail and Express uses DPD, UPS, DHL or Fedex.
Shipments sent outside of the UK may incur customs duties/taxes which are the responsibility of the recipient and we cannot be held liable for any unfortunate delays at Customs unless it is our error.
In some countries the charges are very low (sometimes zero duties) and typically 10-20% VAT/sales tax). There may also be a processing fee charged by the courier; typically £5-£10.
Delivering to a hospital is allowed, but we cannot be responsible for any packages that go missing once delivered. Hospitals can be very large and their postrooms not always reliable, so please proceed with caution.
While we're more than happy to deliver your order to your place of work, there are a few exceptions. For reasons out of our control, we can't deliver to any of the following:
• Military Bases / British Forces Post Office
• HM Prisons
• P.O. Boxes
• Countries affected by conflict, embargoes, etc
We can deliver to hospitals but please see the note above.
You can track your delivery here.
If you have any problems with a delivery please contact us and we will do our very best to resolve it (99% of deliveries arrive on time!).
